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Frequently asked questions
General
We have a simple process to hire equipment! You can put together your hire on our online hire store or simply let us know what you require and we will sort it out for you.
The hire process is explained here.
Payments
Yes. To lock in a booking, we require a 25% deposit to be paid within seven days of booking.
ID & Bond Requirements
Yes, a bond is required for all hires. For most rentals, the bond is $200, but it may be higher for larger hires.
If you don’t have a credit account with us, full payment of both the hire total and the bond is required before the equipment leaves the store.
We accept bond payments in-store via:
- Cash
- Credit / Debit cards
If you're unable to come in-store and prefer to pay by card, we can send you a link to an online payment form.
The bond will be refunded or released when you return the equipment, subject to the Terms and Conditions of Hire. Please note, depending on the payment method, it may take 3-10 days for the bond to appear back in your account, although it's typically processed within 3 days.
If you need alternative payment methods, please reach out to a team member for assistance.
Hire Equipment
Yes! All of our equipment is tested before going out on hire, and again when returned. We perform regular maintenance on our equipment to ensure it is in top working order.
Our electrical equipment is test and tagged in accordance with NSW legislation.
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