Frequently asked questions
General
We have a simple process to hire equipment! You can put together your hire on our online hire store or simply let us know what you require and we will sort it out for you.
The hire process is explained here.
We generally allow hire collections from 10AM Monday to Friday, and require the equipment to be returned by 10AM on the booking finish day. Alternative arrangements can be made if discussed in advance.
For equipment delivery/setup, we may offer out-of-office times such as weekends or late night. Get in touch to organise these setups!
Yes. You may allocate another person to collect or return your booking. You must notify us of the person collecting the equipment the day before, otherwise we may not be able to release your booking to them.
The person collecting must take responsibility for the equipment and provide necessary ID documents as well as pay any outstanding hire or bond balance.
Please forward your booking confirmation to the person collecting the equipment to ensure they are aware of what our process is and what ID documents they require!
Yes! We are suppliers of most major AV brands. If you're interested in a particular product or want advice, get in touch with us to access our competitive product pricing!
Once submitted, we will review your booking to ensure stock is available. We may also get in touch via phone or email to go over your hire and ensure you have covered every aspect.
We will then issue you your booking confirmation. After confirmed, you have seven days to pay your 25% deposit otherwise we may not be able to hold the equipment for you.
All of the pricing on our website is based on you picking up from us in Maclean.
If you require delivery, get in touch and we can quote on this for you.
We can also setup the equipment for you if necessary.
Payments
Yes. To lock in a booking, we require a 25% deposit to be paid within seven days of booking.
Usually no. We understand how many financial risks are involved in organising events. If you need to cancel your booking, let us know as soon as possible, otherwise we may still need to charge a fee.
Cancellation fees can be found in section three (3) of the terms and conditions.
We accept the following payment in-store for hire:
Credit / Debit Cards: Visa, Mastercard & American Express (Card must be present in-store)
Cash (in store only)
EFTPOS (in store only)
Payment can be made prior to the hire going out via:
Direct Deposit (Funds must clear in our account – please allow 2-3 days)
Credit / Debit Cards via an online payment gateway
Credit / Debit Cards via phone
Refunds and Pre-Authorisations may take 3-10 days to show back up in your account depending on varying processing times.
Unless you have a credit account with us, we require a 25% deposit within seven days of booking, with the remaining balance for both the hire total and bond to be paid before the equipment leaves our store.
ID & Bond Requirements
Yes, a bond is required for all hires. For most rentals, the bond is $200, but it may be higher for larger hires.
If you don’t have a credit account with us, full payment of both the hire total and the bond is required before the equipment leaves the store.
We accept bond payments in-store via:
- Cash
- Credit / Debit cards
If you're unable to come in-store and prefer to pay by card, we can send you a link to an online payment form.
The bond will be refunded or released when you return the equipment, subject to the Terms and Conditions of Hire. Please note, depending on the payment method, it may take 3-10 days for the bond to appear back in your account, although it's typically processed within 3 days.
If you need alternative payment methods, please reach out to a team member for assistance.
Yes, in order to pickup a personal hire from us you will need:
1. An original photo ID in-store. This can be one of the following:
New South Wales or QLD Drivers Licence
Government issued Passport**
Government issued Proof of Age card**
Any other Drivers Licence**
2. A second form of ID in-store. This can be one of the following:
Medicare Card
Forklift, Gun Licence, Working at Heights or other Government issued ID
Government issued Passport
** If no proof of Queensland / New South Wales address is present on the above ID you will need to bring a copy of 2 recent (within the last 3 months) bank statements or utility statements to use as proof of address. These can be rental invoice, electricity bill, phone/internet bill, gas bill.
Yes. To collect a hire, you must sign into a hire agreement with us. A minor cannot enter into a legal contract or accept responsibility for the equipment.
To hire equipment, you must get an adult to collect the equipment. Note that this person must also sign and accept responsibility for the equipment, along with their ID.
Hire Equipment
Yes! All of our equipment is tested before going out on hire, and again when returned. We perform regular maintenance on our equipment to ensure it is in top working order.
Our electrical equipment is test and tagged in accordance with NSW legislation.
Yes! Our equipment is cleaned after every hire, and stored in protective cases.
We often offload our older equipment and upgrade to newer equipment to ensure we are keeping with leading technology. To be notified about our equipment sales, follow our social media!