Invoice & Service
Terms & Conditions
Installation and Event Management
Your Crofton Productions Account Information
Invoices, credit notes and statements will be emailed directly to the above listed email address.
Please forward EFT payments to:
Bank Account: Crofton Productions
BSB Number: 062 692
Account Number: 8233 0009
To pay by credit card, please contact us. Note that a payment processing fee will occur.
Please send payment advice to: remittance@croftonproductions.com.au including your client name and invoice number in the payment description
Please send account / invoice enquiries to: sales@croftonproductions.com.au
Please only make payments to invoices that are received from nash@croftonproductions.com.au or no-reply@gimbla.com.
Terms of Agreement between the customer specified above and Crofton Productions.
CANCELLATION POLICY:
- Any installation that is cancelled after payment has been made will not be refunded the equipment costs.
- Installations that are cancelled or postponed between 1 week and 48 hours prior to the event scheduled time, will be charged 25% of the total labour cost.
- Installations that are cancelled or postponed less than 48 hours prior to the event scheduled time, will be charged 50% of the total labour cost.
- Installations that are cancelled or postponed on the day of the installation, after our crew have arrived on site, will be charged 75% of the total labour cost.
LABOUR:
- Labour hours are charged in hourly increments per technician.
- Installations held on Public Holidays will be charged double time to cover additional labour costs. These charges will be stated on the event invoice.
- Unless otherwise stated, invoices for labour will be issued at the completion of installation services. A full breakdown of labour charges is available upon request.
- Labour charges are not disputable and must be paid according to invoice terms. If there are any issues with the proposed completed labour charges, it is the responsibility of the customer to contact Crofton Productions immediately to resolve the issue.
- Crofton Productions will do their best to estimate a total labour charge prior to installation, although the final cost can change dramatically due to many unforeseen circumstances. Note that signing of this agreement indicates the customers full understanding that these labour charges are non negotiable.
CREW SAFETY:
- Crofton Productions reserves the right to suspend or cancel an installation if we notice a safety or security breach or if adverse weather conditions have the potential to cause a risk or damage to crew, attendees, or equipment.
- Crofton Productions reserve the absolute right to suspend any services they wish, at their sole discretion should such an incident take place that it is found necessary to do so. If such occurs, payment will be charged for work already completed.
LOST OR DAMAGED EQUIPMENT:
- If any items of the Equipment are lost, damaged beyond reasonable repair or destroyed for any reason including as a result of any act or omission of the Client during the Contracted Term, the Client shall be liable to Crofton Productions for all incurred costs, as deduced by Crofton Productions.
ADDITIONAL INSTALLATION COSTS:
- In the installation of a system, some costs may not be accounted for in the initial quotation/invoice. Crofton Productions will do their best to account for all possible costs, but the customer is fully responsible for covering any additional installation costs. If any individual additional expense is to cost more than $100 AUD (inc. GST), Crofton Productions will notify the customer of this cost before making a purchase.
- The total of additional installation costs will be charged in the secondary invoice.
LATE PAYMENT FEES:
- If payment is not made by the due date, a notice of overdue payment will be issued. If the invoice is not paid within seven days of being overdue, interest will be charged from the due date on the invoice.
- Invoice payment term is detailed at the top of the relevant invoice. Any late payments will incur a late payment fee, calculated at 10% P.A of the unpaid fee, compounding daily, unless paid within a week of the due date.
- If you would like to extend the invoice term, please get in contact to organise an extension.
- Note, the typical payment term is 14 days from completion of services.
AGREEMENT COMPLETION
- At completion of the work under this agreement, the “Completion of services and release of contract” agreement must be signed. This indicates that Crofton Productions has completed the installation, and the customer is satisfied with the work complete.
INVOICE ACCEPTANCE - Once signed and completed, this agreement can only be terminated at the discretion of Crofton Productions, or as required by Australian and/or NSW legislation. By signing this agreement, the customer agrees to pay the contractor for the relevant services and/or products as detailed in customer invoices, and the contractor agrees to fulfil the relevant services and/or products to the best of their ability. The customer also acknowledges the late payment interest fees, labour fees and additional installation cost fees as detailed above.
Equipment Hire and Event Production
Crofton Productions (referred to as "The Company") outlines the terms and conditions that govern the relationship between the Company and the customer (referred to as "The Hirer") in relation to the hiring of the equipment described in this contract.
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Definitions and Interpretations
In these terms and conditions, unless the context otherwise requires, the singular includes the plural and vice versa. "The Equipment" refers to the items mentioned in this contract. -
Payment Terms
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All charges are due in advance, prior to delivery, unless the Hirer has an established Credit Account with the Company.
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In the case of a Credit Account, payment must be made within 14 days of delivery.
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Late payments will incur interest at 18% per annum, calculated daily. The Company may adjust this rate at any time without notice.
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Cancellation Policy
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Cancellations made 1 week to 48 hours before the event will incur a 25% charge of the total cost.
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Cancellations made less than 48 hours before the event will incur a 50% charge of the total cost.
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Cancellations made on the event day, after the crew has arrived, will incur a 75% charge.
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Cancellations due to poor weather, with notice at least 24 hours before, will incur no charge.
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Delivery and Freight Costs
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The Hirer takes delivery of the equipment at the Company's warehouse or from its agent, even if the Company arranges transportation.
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The Hirer is responsible for all freight costs.
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Hirer’s Responsibilities
The Hirer agrees to:
a) Maintain the equipment and return it in the same condition as received, minus fair wear and tear.
b) Inspect the equipment upon delivery and notify the Company of any issues within 6 hours.
c) Not transfer possession, sell, mortgage, sublet, or assign the equipment to others.
d) Not fix the equipment to any building or property.
e) Pay all charges on time, even if no demand is made by the Company.
f) Return the equipment promptly at the end of the hire period, without needing a reminder.
g) Allow the Company or its agents to inspect or repossess the equipment if any breach occurs.
h) Pay for any costs related to removal or return of the equipment.
i) Not file any counterclaims or set-offs that contradict the terms of this agreement.
j) Authorize the Company to access personal information as required by the privacy act. -
Indemnity
The Hirer agrees to indemnify the Company against any claims, losses, or damages arising from the use of the equipment during the hire period. -
Responsibility for Equipment
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The Hirer is responsible for any loss or damage to the equipment from the time it is taken from the Company’s warehouse until it is returned.
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If the equipment is lost or irreparably damaged, the Hirer will pay the full replacement cost within 7 days.
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If the equipment is damaged and unfit for hire, the Hirer agrees to pay 33% of the daily hire charge for each day it takes to repair.
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Delivery to Authorized Agent
If the Company delivers the equipment to a person nominated by the Hirer, that person will be considered the Hirer’s authorized agent and bound by these terms. The Hirer remains fully liable for the agreement. -
Liability for Damage or Injury
The Hirer is liable for any damage to persons or property resulting from the equipment’s use. The Hirer must maintain public liability insurance for the duration of the hire. -
Assignment and Subletting
The Hirer cannot assign the equipment or any obligations without the Company's prior written consent. Even if consent is granted, the Hirer remains liable. -
Lead and Cable Return
The Hirer must return all leads and cables neatly coiled. A fee will be charged for failure to comply. -
Late Returns
The Hirer must return the equipment by 10 am (or another agreed time) on the return date. Late returns will incur a charge equal to the daily hire rate for each additional day. -
Reporting Issues
The Hirer must report any shortage, damage, or malfunction of the equipment upon its return to the Company. -
Availability of Equipment
The supply of equipment and services is subject to availability and at the Company’s discretion. -
Exclusion of Implied Warranties
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The Company’s liability under the Trade Practices Act 1974 (as amended) is limited.
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For goods: The Company may, at its discretion, replace, repair, or refund the cost of the goods.
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For services: The Company may, at its discretion, provide the service again or refund the cost of the service.
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Invalidity of Terms
If any term of these conditions is found to be invalid, the remaining terms will remain in full effect. -
Governing Law
These terms are governed by the laws of the state where the Hirer takes delivery of the equipment. -
Changes to Charges
Hire charges are subject to change without notice and are quoted in Australian dollars. Phone quotes are estimates and may not include delivery, freight, installation, or operator fees.
Acceptance of Terms
Full Legal Name: ___________________________
Signature: ________________________________
Date: ______________________