Your Crofton Productions Account Information

 

Invoices, credit notes and statements will be emailed directly to the above listed email address.

 

Please forward EFT payments to:

Bank Account: Crofton Productions

BSB Number: 062 692

Account Number: 8233 0009

 

To pay by credit card, please contact us. Note that a payment processing fee will occur.

Please send payment advice to: remittance@croftonproductions.com.au including your client name and invoice number in the payment description

Please send account / invoice enquiries to: sales@croftonproductions.com.au 

Please only make payments to invoices that are received from nash@croftonproductions.com.au or no-reply@gimbla.com.

 

Terms of Agreement between the customer specified above and Crofton Productions.

 

CANCELLATION POLICY:

- Any installation that is cancelled after payment has been made will not be refunded the equipment costs.

- Installations that are cancelled or postponed between 1 week and 48 hours prior to the event scheduled time, will be charged 25% of the total labour cost.

- Installations that are cancelled or postponed less than 48 hours prior to the event scheduled time, will be charged 50% of the total labour cost.

- Installations that are cancelled or postponed on the day of the installation, after our crew have arrived on site, will be charged 75% of the total labour cost.

LABOUR:

- Labour hours are charged in hourly increments per technician.

- Installations held on Public Holidays will be charged double time to cover additional labour costs. These charges will be stated on the event invoice.

- Unless otherwise stated, invoices for labour will be issued at the completion of installation services. A full breakdown of labour charges is available upon request.

- Labour charges are not disputable and must be paid according to invoice terms. If there are any issues with the proposed completed labour charges, it is the responsibility of the customer to contact Crofton Productions immediately to resolve the issue. 

- Crofton Productions will do their best to estimate a total labour charge prior to installation, although the final cost can change dramatically due to many unforeseen circumstances. Note that signing of this agreement indicates the customers full understanding that these labour charges are non negotiable.

CREW SAFETY:

- Crofton Productions reserves the right to suspend or cancel an installation if we notice a safety or security breach or if adverse weather conditions have the potential to cause a risk or damage to crew, attendees, or equipment.

- Crofton Productions reserve the absolute right to suspend any services they wish, at their sole discretion should such an incident take place that it is found necessary to do so. If such occurs, payment will be charged for work already completed.

LOST OR DAMAGED EQUIPMENT:

- If any items of the Equipment are lost, damaged beyond reasonable repair or destroyed for any reason including as a result of any act or omission of the Client during the Contracted Term, the Client shall be liable to Crofton Productions for all incurred costs, as deduced by Crofton Productions.

ADDITIONAL INSTALLATION COSTS:

- In the installation of a system, some costs may not be accounted for in the initial quotation/invoice. Crofton Productions will do their best to account for all possible costs, but the customer is fully responsible for covering any additional installation costs. If any individual additional expense is to cost more than $100 AUD (inc. GST), Crofton Productions will notify the customer of this cost before making a purchase.

- The total of additional installation costs will be charged in the secondary invoice.

LATE PAYMENT FEES:

- If payment is not made by the due date, a notice of overdue payment will be issued. If the invoice is not paid within seven days of being overdue, interest will be charged from the due date on the invoice.

- Invoice payment term is detailed at the top of the relevant invoice. Any late payments will incur a late payment fee, calculated at 10% P.A of the unpaid fee, compounding daily, unless paid within a week of the due date.

- If you would like to extend the invoice term, please get in contact to organise an extension.

- Note, the typical payment term is 14 days from completion of services.

AGREEMENT COMPLETION

- At completion of the work under this agreement, the “Completion of services and release of contract” agreement must be signed. This indicates that Crofton Productions has completed the installation, and the customer is satisfied with the work complete.

INVOICE ACCEPTANCE - Once signed and completed, this agreement can only be terminated at the discretion of Crofton Productions, or as required by Australian and/or NSW legislation.  By signing this agreement, the customer agrees to pay the contractor for the relevant services and/or products as detailed in customer invoices, and the contractor agrees to fulfil the relevant services and/or products to the best of their ability. The customer also acknowledges the late payment interest fees, labour fees and additional installation cost fees as detailed above.